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Terms & Conditions

Last Updated: May 04, 2026

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Welcome to the official realm of M. L. Haven Books. By entering this site, purchasing a book, or interacting with any content within these pages, you acknowledge and accept the terms below. They are written to protect both you and the creative work housed here, stories born of shadow, legacy, and magic.

If you do not agree with these terms, you should leave this site before proceeding further.

Ownership of Content

All written works, images, graphics, digital downloads, and creative materials on this website belong exclusively to M. L. Haven. They may not be copied, reproduced, distributed, or used without explicit written permission.

In other words: The stories here are protected — by law and by lore.

Intellectual Property & Licensing

When you purchase a book or digital product, you are granted a personal, non‑transferable license to enjoy the work. You are not granted permission to:

  • Reproduce the content

  • Share digital files

  • Upload the work to any platform

  • Create derivative works without permission

The stories may be supernatural, but the rights are very real.

Customer Care Policy

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Our Commitment to You

At M. L. Haven Books, we are dedicated to providing a smooth, enjoyable experience for every reader who purchases a copy of our books, whether digital or physical. Your satisfaction matters, and we strive to ensure every order is handled with care, clarity, and respect.

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Order Processing

  • All book orders are processed in the order they are received.

  • Digital products (eBooks, downloadable content, bonus materials) are delivered immediately or within a few minutes of purchase. (Digital products are coming soon).

  • Physical books may require additional processing time depending on inventory and shipping location.

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Shipping & Delivery

  • Shipping times vary based on your location.

  • Once your order has shipped, you will receive a confirmation email with tracking information (when applicable).

  • Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect information provided by the customer.

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Refunds & Returns

Because books are intellectual property, all sales are final. However:

  • If you receive a damaged or defective physical book, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item.

  • Digital products cannot be returned or refunded once delivered (coming soon).​

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Customer Support

If you have questions about your order, need help accessing your digital content, or want to report an issue, you can reach us at:

Email: authorm.l.haven@gmail.com Response Time: Within 2–3 business days

We aim to respond as quickly as possible, but response times may vary during book launches, holidays, or high‑volume periods.

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Privacy & Security

Your personal information is used solely to process your order and provide customer support. We do not sell, trade, or share your information with third parties.

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Community Conduct

We love connecting with readers. When engaging with our team or community spaces, we ask that all communication remain respectful. Harassment, abusive language, or inappropriate behavior will not be tolerated.

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Updates to This Policy

This Customer Care Policy may be updated periodically to reflect changes in services, legal requirements, or business practices. The most current version will always be available on this website.

Privacy Policy

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Last Updated: May 04, 2026

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At Haven Moon Press, your privacy matters. This Privacy Policy explains what information we collect, how it’s used, and the choices you have when interacting with our website or purchasing our books and digital products.

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1. Information We Collect

Information You Provide Directly

We may collect:

  • Name

  • Email address

  • Shipping address (for physical book orders)

  • Payment details (processed securely through third‑party payment providers)

  • Any information you submit through contact forms or customer support requests

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Automatically Collected Information

When you visit the website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies or similar tracking technologies

This helps us improve website performance and user experience.

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2. How We Use Your Information

We use your information to:

  • Process and fulfill book orders

  • Deliver digital products (coming soon).

  • Provide customer support

  • Send order confirmations and updates

  • Improve website functionality and user experience

  • Send newsletters or promotional content (only if you opt in)

We never sell or rent your personal information.

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3. Payment Processing

All payments are handled by secure, reputable third‑party processors (such as PayPal, Stripe, and various tap and pay, i.e. Apple Pay or Google Pay). We do not store your full payment information on our servers.

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4. Cookies & Tracking Technologies

Cookies help us:

  • Remember your preferences

  • Understand how visitors use the site

  • Improve performance and functionality

You can disable cookies in your browser settings, though some features may not work as intended.

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5. Sharing Your Information

We only share your information with:

  • Payment processors (to complete your purchase)

  • Shipping carriers (for physical book delivery)

  • Email service providers (for newsletters or order updates)

We do not share your information with advertisers or unrelated third parties.

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6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, so we encourage you to use strong passwords and protect your devices.

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7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing emails at any time

To make a request, contact us at authorm.l.haven@gmail.com.

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8. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children.

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9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: authorm.l.haven@gmail.com Response Time: 2–3 business days

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

TAP

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